Frequently Asked Questions
Who & Where Are You?
We are a Canadian owned and operated company doing business in Canadian funds, located on Vancouver Island. Please contact us for more information.
SYMPLI is a small Canadian design company known for their innovative blend of core basics and novel separates. With each season, fresh silhouettes emerge with elegant drape, movement and technical ingenuity.
We will never share your personal information with anyone ever.
Shipping & Delivery
Shipping in Canada is free for regular priced merchandise, and sale merchandise is a flat $15 shipping fee. Shipping to the US is a flat $30 shipping fee.
We do our best to ship within 10 business days but occasionally an item will take longer.
Orders can be shipped via other means at customers request and expense. Exchanges are returned at senders expense and are subject to a 15% restocking fee. Shipping charges on replacement items will be charged.
A Return Authorization number will be granted within 5 days of delivery based on tracking information. You MUST obtain an RA number, return postage is the responsibility of the customer.
A 15% restockng fee will apply, exchanges can be made on In Stock items only, all Sale Merchandise is a final sale.
How Do I Care For Sympli?
Best results are gentle wash in warm water with a mild soap and hang to dry. Shrinkage or fading is never an issue.
What Is The Fabric Content?
All Sympli pieces are 94% polyester and 6% spandex.